Returns & Care Policy
Last updated: September 2026
Our guarantee
Love it or we'll make it right. If anything isn't cleaned to your standard, tell us within 24 hours and we'll sort it.
1. If something isn't right
Tell us within 24 hours of delivery by phone, WhatsApp, or email, and let us know what's wrong. Photos help us sort it out faster. We'll re-clean the affected item free of charge, or agree on a fair refund or credit if we can't fix it.
2. Special care instructions
Let us know about delicate fabrics, colors that may run, missing buttons, or anything else we should be careful with in the “special instructions” field when you book, or by telling our team at pickup.
3. Damaged or lost items
If an item is damaged or goes missing while in our care, report it within 24 hours of delivery (or of when it should have been delivered). We'll investigate and offer fair compensation for that item. This doesn't cover pre-existing damage or wear, or items with hidden valuables left in pockets.
4. Refunds
Where a refund is agreed, we'll return it by M-Pesa or cash, or credit it toward your next order, whichever you prefer.
5. Contact us
Reach us anytime at support@summerlaundry.app or 0725 545 553.